Refund & Cancellation Policy
Last updated: January 2026
Tour Packages
Cancellation Charges
Cancellation charges are calculated from the date of tour departure:
- 45+ days before departure: 10% of total package cost
- 30-44 days before departure: 25% of total package cost
- 15-29 days before departure: 50% of total package cost
- 7-14 days before departure: 75% of total package cost
- Less than 7 days: 100% of total package cost (no refund)
- No-show: 100% of total package cost (no refund)
Modification of Bookings
Date changes and itinerary modifications are subject to availability and may incur additional charges. Modification requests must be made at least 15 days before departure.
Refund Process
To request a refund:
- Submit a written cancellation request to info@crossmaptravels.com
- Include your booking reference number and reason for cancellation
- Refunds will be processed within 10-15 business days
- Refunds will be credited to the original payment method
Note: Bank charges and payment gateway fees are non-refundable.
Special Circumstances
In case of cancellation due to:
- Natural disasters or force majeure: Refund terms will be assessed on a case-by-case basis
- Medical emergencies: Supporting documentation required; partial refund may be offered
- Cancellation by CrossMap Tours and Travels: Full refund of all paid amounts
Questions About Cancellations?
Contact our customer care team for assistance:
Email: support@crossmaptravels.com
Phone: +91 7347347362